Number of pages: 48

Published: September 2021

 

About the Report

Telecomspricing survey of 45 Mobile Operator's Loyalty Schemes across the globe identified four main types of Loyalty Programme used by MNOs for their users including:

• Once-off reward programmes – applied for users as part of an online, SMS or Mobile App-based campaign, for a specific prize or product offer (e.g. discount voucher or 2 for 1 cinema tickets).


• Complex non-mobile usage reward programmes – with points accumulated against the user’s bill which can be redeemed against a wide range of non-mobile products or services (typically offering discounts off the standard list price) for selected partners.


• Tiered points plan programmes – with points awarded according to an annual spend, with points awarded according to tiers (e.g. Bronze, Silver & Gold).


• VIP mobile package programmes – available for the highest spending customers as a form of “Club” format and can include offers related to retail services, travel or entertainment.

MNOs were introducing wide ranging loyalty programmes that provided benefits beyond mobile or telecom services. So much so that non-mobile reward programmes were becoming the most popular type of reward programme used by the MNO.

The MNO continues to use a series of third-party offers – which are typically shown either as a discount or with a short-term access to a service - for example by using a voucher which can be redeemed for an offer as part of short promotional period.

MNOs were introducing a Loyalty Programme in combination with a mobile App subscription, with users opting into the mobile App in order to receive special offers.

This 48-page report provides insight into the 45 covered Loyalty Schemes. 

Table of contents 

Methodology
Introduction – The types of Loyalty Programme that is being applied
Examples of the Loyalty Programmes that are applied by region: Europe, North America & Asia Pacific region
A survey of the Loyalty Programmes that are being provided worldwide
Conclusions – Trends in the most popular Loyalty Programmes worldwide 
 

 

List of figures 

Figure 1 – The T-Mobile USA Tuesdays Promotion, only available via an App

Figure 2 – A schematic showing the NTT DoCoMo d POINTS loyalty programme (Japan)

Figure 3 – A graphic showing the wuntu 3 UK loyalty programme scrapped in 2019

Figure 4 – The Fastweb Up loyalty product show on the Fastweb website (Italy)

Figure 5 – A graphic showing VOXI’s Friends with Benefits referral scheme (UK)

Figure 6 – A graphic showing the A1 Smile loyalty programme (Austria)

Figure 7 – A web banner showing the Advantages Clients Orange (France)

Figure 8 – A web banner showing the Orange mobile promotion (France)

Figure 9 – A web site promotion for the Carre Rouge loyalty programme from SFR (Reunion)

Figure 10 – A web promotion for a holiday advertised on the SFR Club website (Reunion)

Figure 11 – A graphic showing the Movistar Tokens compensation scheme (Spain)

Figure 12 – A screenshot showing Vodafone Happy on the Mi Vodafone App (Spain)

Figure 13 – A picture showing a promotion for the Yoigo Spain Requetemartes loyalty programme  

Figure 14 – A picture showing the FAB Du credit card (UAE)

Figure 15 – A picture showing the Etisalat Smiles logo (UAE)

Figure 16 – A web banner showing the EE App and EE Up loyalty programme - UK

Figure 17 – A picture showing a WeAre8 platform advertisement

Figure 18 – A picture showing the Sky VIP loyalty programme (as of April 2020 - UK

Figure 19 – A picture showing the Bell Advantages loyalty programme – Canada

Figure 20 – A graphic from the Telus Mobility website showing the uses of the Telus App - Canada

Figure 21 – A web graphic showing the benefits of the AT&T THANKS loyalty programme - USA

Figure 22 – A promotional banner showing the T-Mobile Tuesdays App - USA

Figure 23 – A graphic showing the Verizon Up loyalty programme – USA

Figure 24 – A website graphic showing the Telstra Plus loyalty programme - Australia

Figure 25 – A website graphic showing the China Mobile Hong Kong Privilege Club loyalty programme

Figure 26 – A web graphic showing The Club from HKT with the brands included - Hong Kong

Figure 27 – A web banner showing the Club Hope promotion for charitable giving - Hong Kong

Figure 28 – A web banner image showing Celcom Rewards - Malaysia

Figure 29 – A banner web advertisement showing the My Digi App - Malaysia

Figure 30 – A web banner showing the Maxis deals available via the Maxis App - Malaysia

Figure 31 – A web banner for the MaxisONE Club service - Malaysia

Figure 32 – A picture showing an advert for the Globe Rewards App - Philippines

Figure 33 – A table showing the Globe GigaPoints earned by top up value - Philippines

Figure 34 – A picture showing the screenshot from the My M1 App showing a treat offer - Singapore

Figure 35 – A picture showing the promotion for 4Fingers take-away chicken - StarHub Singapore

Figure 36 – A chart showing the membership options for StarHub Green, Gold & Platinum users – Singapore

Figure 37 – A chart showing the membership options for StarHub Green, Gold & Platinum users - Singapore

Figure 38 – A picture showing the Dtac Isuzu D-Max pick-up truck competition – Thailand

Figure 39 – A table showing a summary of the Loyalty Programmes provided by the 45 MNOs worldwide

 

Other topics covered as part of the 2021 Tariff Trend Report Series

Published	Title	Number of Pages (PDF)	No of operators covered per issue
December 2020	The Swiss mobile market ahead of UPC acquisition of Sunrise	34	14
February 2021	More MNOs join the sub-brand wagon	28	59
February 2021	Move to ‘Unlimited’ Mobile Data Tariffs	36	38
March  2021	Latest Development in 5G Pricing - An analysis of 5G product launches	30	46
April 2021	Relationship between e-services and the Mobile network operator	30	31
May 2021	The Growth in Fixed-Mobile Convergence (FMC) plans worldwide	48	41
June 2021	The Latest Trend in Mobile Youth Offerings	44	33
July 2021	Innovation in Selling Smartphones via Financing Schemes	46	48
August 2021	A Survey of Premium 5G Mobile Services and Value-added Services	48	48
August 2021	A Survey of Mobile Operators' Value-added Services and its Pricing	60	37
September 2021	Latest trends in Operators’ Loyalty Schemes	48	45
September 2021	An Insight into FWA Retails Offers	34	32
October 2021	An Analysis of Operators' PrePay versus PostPay offers	61	24
October 2021	MVNOs Activities in Developed and Developing Markets	31	35
October 2021	Fourth Mobile Network Operators’ Adopted Strategies	42	MNOs in 16 countries
November 2021	A Survey of Content Bundles and their Pricing across the globe	52	43
November 2021	Latest Trends in Mobile Postpaid Premium Offerings	67	97
December 2021	Evolution in Mobile Operators’ MyApp	44	36
December 2021	Mobile PostPay Price Comparison – Europe	25	48
January 2022	2021 Trends in Mobile Pricing	30	45